These terms set out how you may use this website and the terms on which we sell products to you. Please read them before placing an order. By placing an order you agree to these terms. If you do not agree, please do not use this website or place an order.
1. About us
This website, elegantinfusions.co.uk, is operated by Elegant Infusions Holistic and Giftware ("Elegant Infusions", "we", "us", "our"), 7 Heol-y-Parc, Aberdare, CF44 0QA, United Kingdom. You can contact us by email at info@elegantinfusions.co.uk or by phone on 0333 880 0285.
"You" means the person using our website or placing an order. Most of these terms are written for consumers. If you buy as a business, the business terms in section 10 also apply.
2. Using our website
You may use this website for your own personal, non-commercial purposes. You must not:
- copy, reproduce or republish content, images or product descriptions without our written permission;
- use the website in any way that is unlawful or fraudulent, or that could damage, disable or overload it;
- introduce viruses or other harmful code, or try to gain unauthorised access to the website, its server or any connected database;
- use automated tools to scrape or collect data from the website.
We try to keep the website available and accurate, but we do not guarantee that it will always be available, uninterrupted or error free. We may suspend or change it at any time, for example for maintenance.
Links to other websites are provided for information only. We have no control over them and are not responsible for their content. If you link to our website, you must do so fairly and lawfully and must not suggest any association or endorsement that does not exist.
Any reviews, comments or photos you send us must be your own, accurate and lawful. By sending them you allow us to use them, free of charge, on our website and social media. We may edit or remove any content at our discretion.
3. Placing an order
Our product pages are an invitation to buy, not an offer. When you place an order, you make an offer to buy. We'll email you to acknowledge your order, but the contract between us is only formed when we email you to confirm it has been dispatched.
We may decline an order, for example if an item is out of stock, if we cannot deliver to your address, if we suspect fraud, or if there is an obvious error in the price or description. If we decline your order after taking payment, we'll refund you in full.
You must be at least 18 to place an order. Please check your order carefully before submitting it and tell us straight away if anything is wrong.
4. Prices and payment
Prices are shown in pounds sterling and include VAT where applicable. Delivery charges are shown separately at checkout before you pay.
We take care to make sure prices are correct. If we discover an error in the price of an item you've ordered, we'll contact you to ask whether you want to continue at the correct price or cancel. Where the error is obvious and could reasonably have been recognised by you, we are not obliged to supply the item at the incorrect price.
Payment is taken when you place your order. Card payments are processed securely by our payment providers; we never see or store your full card details.
5. Delivery
We deliver to the addresses we offer at checkout. We process orders without undue delay. Please allow up to 7 working days for delivery after dispatch. Delivery times are estimates; we'll deliver without undue delay and in any case within 30 days of your order unless we agree otherwise.
- Responsibility for the goods passes to you when they are delivered to the address you gave us, or to a neighbour or safe place you nominate.
- If no one is available to accept delivery, please follow the courier's instructions to rearrange or collect it. If goods are returned to us because they could not be delivered or were not collected, we may charge for redelivery or refund you minus our reasonable delivery costs.
- If your order has not arrived within 10 working days of dispatch, please contact us so we can investigate with the courier.
- Orders delivered outside the UK may be subject to import duties, taxes and handling fees, which are your responsibility.
We're not responsible for delays caused by events outside our reasonable control, such as severe weather, postal strikes or courier failures. We'll let you know and do what we can to minimise the delay.
6. Cancellations and returns
As a consumer you have a legal right to cancel most orders within 14 days of receiving them, and we also offer a 30-day returns promise. Some items, including opened hygiene products, used candles and personalised goods, cannot be returned for change of mind. Full details are in our returns and refunds policy, which forms part of these terms.
7. Our products and safe use
We describe and photograph our products as accurately as we can. Many are handmade with natural ingredients, so colour, size, scent strength and finish may vary slightly from the photos and from batch to batch. Screen settings also affect how colours appear.
Please read all labels, ingredient lists and safety information before use. In particular:
- Candles and wax melts: never leave a burning candle or wax burner unattended. Keep away from children, pets, draughts and anything flammable. Burn on a heat-resistant surface, trim the wick to about 5mm before each use and stop burning when 1cm of wax remains.
- Incense and burners: use in a well-ventilated room in a suitable holder, away from flammable materials, and make sure ash and embers are fully out.
- Reed diffusers and fragrance oils: keep out of reach of children and pets and avoid contact with skin, eyes and furniture finishes. Do not swallow.
- Skincare and bath products: for external use only. If you have sensitive skin or known allergies, check the ingredients and patch test before use, and stop using a product if irritation occurs.
If you are pregnant, have a respiratory condition such as asthma, or keep pets or birds, please take advice before using fragrance products. Our products are not medicines, and information on this website about wellbeing, Reiki or aromatherapy is general information and not medical advice.
8. Wedding, corporate and personalised orders
These terms apply to wedding packages, personalised favours, logo-branded gifts and other bespoke or bulk orders, as well as to any written quote we give you.
- Quotes: quotes are valid for 30 days unless stated otherwise and are based on the quantities and specification you give us.
- Deposits: we may ask for a non-refundable deposit to secure your date and buy materials, with the balance due before dispatch. The deposit amount and due dates will be confirmed in writing.
- Proofs: it is your responsibility to check names, dates, spellings and logos on any proof. Once you approve a proof, we are not responsible for errors in it.
- Artwork and logos: you confirm you have the right to use any names, logos or artwork you send us, and you agree to compensate us for any claim that they infringe someone else's rights.
- Cancellation: personalised and made-to-order items cannot be cancelled once you approve the proof or production begins. If you cancel before then, we may keep the deposit to cover costs already incurred.
- Changes: changes to quantities or specification after approval may affect price and timings and are subject to our agreement.
- Minimum quantities and lead times: personalised items are subject to the minimum order quantities and lead times we confirm in writing. We can't guarantee delivery dates for orders placed or approved late.
- Samples and colour matching: we'll do our best to match colours and scents to your theme, but exact matches cannot be guaranteed with natural materials.
Your rights if items are faulty or not as agreed are not affected.
9. Discounts, offers and giveaways
Discount codes and promotions are subject to the terms stated with them, cannot be exchanged for cash and can't be used after an order has been placed unless we say otherwise. Only one code can be used per order unless stated. We may withdraw an offer at any time, but this won't affect orders already placed. Giveaways and competitions are run under our giveaway terms and conditions. Defence Discount Service offers are subject to verification and the scheme's own terms.
10. Our responsibility to you
If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or our negligence. Loss is foreseeable if it was obvious it would happen or if both of us knew it might happen when the contract was made.
We do not exclude or limit our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, and for breach of your legal rights as a consumer, including the right to receive goods that are as described, of satisfactory quality and fit for purpose.
As we only supply products for domestic and private use, we have no liability to consumers for loss of profit, loss of business, business interruption or loss of business opportunity. We are not responsible for damage caused by using products other than in line with their instructions and safety information, or by normal wear and tear.
Business customers: if you buy as a business, our total liability to you under or in connection with any order is limited to the price paid for that order, and we are not liable for any indirect or consequential loss or loss of profit, revenue or goodwill.
11. Intellectual property
All content on this website, including text, photographs, logos, graphics and product designs, belongs to us or our licensors and is protected by copyright and trade mark law. "Elegant Infusions" and our logo may not be used without our written permission.
12. General
- Your personal information: we use your personal information as set out in our privacy policy.
- Changes to these terms: we may update these terms from time to time. The version in force when you place your order applies to that order.
- Transfer: we may transfer our rights and obligations under these terms to another organisation; this will not affect your rights. You may only transfer your rights with our written consent.
- Severance: if a court finds part of these terms invalid, the rest will continue to apply.
- No waiver: if we delay in enforcing these terms, we can still enforce them later.
- Third parties: this contract is between you and us. No other person has any right to enforce its terms.
- Complaints and disputes: if you have a complaint, please contact us first and we'll do our best to resolve it quickly. These terms are governed by the law of England and Wales, and you can bring legal proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.